Account and Data Deletion

Eunhasu users may request deletion of their account and associated personal data at any time. Please use either of the methods below.

1. Delete your account in the app (recommended)

• Open the app and select Profile → Account Management → Delete Account.
• This option is available for device-only guests as well as email, Google, and Apple accounts. Type Delete to confirm in English.
• When you confirm deletion, account identifiers and associated data will be deleted or anonymized.

2. Request deletion outside the app

If you cannot use the app, send a request from any email address where we can contact you. The contact address does not have to match the email used for the account. We will process the request after verifying account ownership.

• To: [email protected]
• Telephone: 070-8064-3041
• Subject: [Eunhasu] Account Deletion Request
• Message: Your account type (email, Google, Apple, or device account); any account information you know, such as the registration email address, Apple private relay address, or nickname; and a clear request to delete the account

If you use a device account or cannot access the app, contact us first from an email address you can access. We will reply with an available account-verification method. Do not send a password, government identification number, or payment-card number.

3. Data that will be deleted or anonymized

• Account identifiers, including email address, nickname, device-account identifier, social-login connections, and verification status
• Reading progress, Gem balance, levels and achievements, and favorites
• The text of your comments, replies, and reviews, and the author identifiers linked to them

Account deletion also removes your comment, reply, and review text. Empty thread anchors may remain to preserve replies written by other readers; your original text cannot be restored.

4. Data retained for a limited period

The following records are retained separately with restricted access for legal compliance, dispute handling, or prevention of abusive use and are deleted when the applicable period ends.

• Service-usage events and app errors and diagnostics: one year from collection
• Episode-delivery identifiers and records linking an account, work, and episode: 180 days from the most recent delivery
• Consent and withdrawal records: three years after account closure
• Customer-support, consumer-complaint and dispute, and account-deletion processing records: three years after the matter is completed
• Contract, withdrawal, payment, and supply records: five years from the transaction
• Display and advertising records: six months after publication ends

If an investigation, inquiry, or lawsuit is pending, necessary records may be retained until that process ends.

5. Processing time

Deletion requests will be processed within seven business days after receipt.